Privacy Policy

Privacy is a fundamental human right, that is why we at Makati Life Medical Center are committed to making sure that this right is not taken away from you.  Hence, this section is in place pursuant to Republic Act 10173 also known as the Data Privacy Act of 2012.

This section also aims to inform you about your rights as a client and patient and our privacy policies on how we will respect matters that you consider private and how we will take utmost care of your personal information, including how they are collected, used, disclosed, stored and disposed.

Makati Life Medical Center operates the  https://makatilife.com website.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use/visit our website, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection, Use, Disclosure, Storage and Disposal

For a better experience while using our website, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Data Collection

To avail of the services that the facility offers, you are aware that personal information will be collected from you.  It will be collected as soon as reasonably practicable.  By voluntarily providing them, you expressly consent to the use and processing of your data. 

Information needed may include, but it is not limited to:

  • Personal information such as, but not limited to, your name, address, date of birth, sex, religious affiliation, contact information, occupation, marital status, citizenship
  • Medical history
  • Information about immediate family member or next of kin
  • Other information as deemed necessary

Data Use and Storage

Data that will be collected will be used to perform our obligations, exercise our rights and conduct our function as a medical, research and training institution. More importantly, your data will be used to provide you with the necessary services of this medical facility.  

Additionally, we will also use it to create and store your patient record with us following the guidelines set forth by the Department of Health on how long these records should be kept.  We will retain it for as long as necessary for the fulfillment of the purposes for which they were collected.  In the absence of an applicable rule of retention, we will keep your data in accordance with locally and internationally accepted standards and practices. 

Rest assured that your personal information that we store will only be handled by those who are authorized to do so.  Physical copies are stored in drawers in a secure room while electronic copies will be stored in data servers in the facility.

Data Disclosure & Disposal

In accordance with Chapter III of the Data Privacy Act of 2012, information collected may be shared with third-party service providers, partners, affiliates, and related entities that aid us with other health-care related services. We may also disclose personal information to law enforcement, when we are required to, or we believe it is appropriate to comply with the law subject to a lawful subpoena. 

By providing your personal information, you are expressly consenting to said information being shared.  When the time comes that your personal information needs to disposed, we will make sure to use all available means to make it unreadable or irretrievable.

We may utilize third party-providers in the process of data storage and disposal but we will make sure that these providers are compliant with our privacy policies

Your Rights

  • Be informed that your personal data shall be, are being or have been processed
  • Request a copy of information we hold about you
  • Know how information was obtained
  • Find out why they will be processed
  • Know who they may be shared with
  • To object to the processing of your personal data, including processing for direct marketing, automated processing or profiling
  • Suspend, withdraw or order the blocking, removal or destruction of your personal information from our filing systems should you discover, and have ample proof that the personal information is incomplete, outdated, false, unlawfully obtained, used for unauthorized purposes or are no longer necessary for the purposes for which they were collected.
  • Be indemnified for any damages sustained due to such inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of personal information.
  • In the event of your passing or become incapacitated or incapable of exercising your rights, your lawful heirs can invoke your rights in the immediately preceding section.

Website Privacy Policy

Log Data

We want to inform you that whenever you visit our website, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.


Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.


Our website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites to get more information before proceeding.


Makati Life Medical Center provides newsletters, e-newsletters that you can subscribe to by simply providing your email address.  Email addresses are kept in our private distribution list. Email messages from us will only be sent if you have opted to subscribe. 


If you feel that personal information we hold about you is inaccurate, unlawfully obtained, used for unauthorized purposes or are no longer necessary for the purposes for which they were collected, or if you simply want to provide us your thoughts, you may reach out to us via our hotline 8888-2020, via SMS or Viber at 0917-858-5433 & 0947-990-7362.  You can also send us an email at dpo@makatilife.com

We may, from time to time, update these policies in accordance with relevant regulatory guidelines and issuances.  These changes will take effect immediately once they are posted on this page.

Metropolitan Avenue and Malugay Street,
Brgy. Bel-Air, 1209, Makati City, Philippines

Contact Information:
Call: (02) 8888-2020

Makati Life Medical Center

Text or Whatsapp:
Globe: 0917-658-5433
Smart: 0947-990-7362

Makati Life 24/7 Connect